SUMMARY
Reporting to the user services manager, the reception and information clerk’s main role is client service. The incumbent answers and transfers telephone calls; greets and directs visitors; provides information to the general public about the facility’s activities; takes program registrations; reserves facilities; processes financial transactions; and provides administrative support for other related tasks.

DUTIES AND RESPONSIBILITIES
1.    Client services
•    Welcome, direct and inform the public
•    Promote services to clients
•    Keep track of office supplies and place orders when necessary
•    Keep work plan and documents up to date
•    Sort mail and deliveries
•    Answer calls
•    Take program and course/class registrations
•    Process various rental and registration payments
•    Perform activities related to incoming and outgoing visitors
•    Issue member and visitor passes
•    Sell items and services

2.    Facility reservations
•    Provide support for facility reservations (LUDIK)
•    Ensure compliance with rental policies
•    Communicate regulations and procedures to clients

3.    Financial transactions
•    Process receipts, payments and deposits
•    Produce weekly financial reports
•    Compile statistics
•    Prepare invoices for members and groups

4.    Administrative support
•    Provide administrative support for any other related tasks

MINIMUM REQUIREMENTS
Education
•    College diploma in business administration/accounting or equivalent

Experience
•    Minimum three (3) years’ relevant experience in customer service and accounting
Knowledge
•    Excellent command of spoken and written French and English
•    In-depth knowledge of the Windows/NT environment and Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
•    Knowledge of the LUDIK reservation system (asset)

Skills
•    Ability to work independently and as part of a team
•    Innate sense of quality client service: interpersonal skills, client focus, discretion and courtesy
•    Strong ability to organize and prioritize
•    Initiative and sound judgment
•    Ability to solve problems, analyze and adapt
•    Ability to understand and interpret policies, procedures and regulations
•    Ability to work under pressure, meet tight deadlines and set priorities
•    Tolerance for client criticism
•    Positive attitude with respect to the interests of the municipality and the community in general
•    Punctuality and regular attendance
•    Physical ability to do the work assigned
•    Good past record of job performance
•    Respect for the City of Dieppe’s confidentiality rules and organizational values.

WORK SCHEDULE
•    Thirty-five (35) hours a week.

WORK SCHEDULE

• Thirty-five (35) hours per week (various shifts - day, evening and weekend).

SALARY

• Hourly rate at hiring of $29.79 - As per the collective agreement.

CLOSING DATE

 •    The deadline to submit your application is Friday, April 11, 2025, at 11:59 PM.